About
SPA HOURS Monday 9am-12:30pm Tuesday 5pm-8pm Wednesday CLOSED Thursday CLOSED Friday 9am-12:30pm & 5pm-8pm Saturday 9am-12:30pm & 5pm-8pm Sunday CLOSED *3 weeks of booking calendar available at a time* POLICIES We want every appointment at Unbothered to be a comfortable, professional, and enjoyable experience. Our policies help us protect your appointment time, provide quality services, and create a smooth experience for everyone. Please take a moment to review the following before booking. BOOKING & DEPOSITS A deposit is required for all appointments. Deposit amounts vary depending on the service being booked. Deposits are non-refundable and non-transferable. Your deposit is applied toward the total cost of your scheduled service. By booking an appointment, you acknowledge and agree to our policies. CANCELLATION & RESCHEDULING We understand that life happens and schedules can change. We kindly ask that you provide at least 12 hours' notice if you need to cancel or reschedule your appointment. Cancellations or rescheduling requests made with less than 12 hours' notice will result in the loss of your deposit. Appointments may be rescheduled once. To cancel or reschedule, please text us at 313-212-1830 as soon as possible. Please do not rely solely on the online booking system to communicate a cancellation or rescheduling request. Repeated last-minute cancellations or no-call/no-shows may result in being restricted or blocked from future bookings. NO-SHOWS A no-show is an appointment that is missed without notice. If you no-call/no-show your appointment: * Your deposit will be forfeited. * Your next appointment must be paid in full at the time of booking. * Repeated no-call/no-shows may result in being blocked from future bookings. LATE ARRIVALS We offer a 10-minute grace period for late arrivals. Arriving more than 10 minutes late may result in your service being shortened, modified, or rescheduled depending on the amount of time remaining and the service being provided. If we are unable to perform your service due to your late arrival, our cancellation/no-show policy will apply. Please text us if you know you are running late. GUESTS, CHILDREN, AND MINORS To maintain a comfortable and private environment, no additional guests or children are permitted during appointments. We currently do not provide services to clients under the age of 18. HEALTH, SKIN, & TREATMENT DISCLOSURE Your safety is important to us. A health and skin history form must be completed **once per year** Before each appointment, you will also be asked to confirm that the information previously provided is still accurate and that there have been no changes to your health, medications, allergies, skin conditions, recent treatments, or other relevant circumstances. Please notify us of any changes before your appointment. We reserve the right to modify, postpone, or decline a service if a current health condition, medication, allergy, skin condition, recent procedure, or other circumstance may make the requested service unsafe or inappropriate. Providing your health information does not guarantee that a particular service will be performed. Your safety always comes first. SERVICE SATISFACTION We want you to love your results. If you have a concern about your service, please contact us within 48 hours of your appointment so we have an opportunity to discuss your concerns and determine the best way to address them. When appropriate, we may offer an adjustment or correction at no additional charge. Please understand that results can vary from person to person, and dissatisfaction due to a change of mind, personal preference, or expectations outside of what was discussed during the appointment may not qualify for a complimentary adjustment. All service concerns must be communicated within the 48-hour window. REFUNDS All services are final and non-refundable once the service has been completed. All product sales are final and non-refundable. We encourage you to ask any questions about a service or product before purchasing so we can help ensure it is the right fit for you. PAYMENTS We accept: * All Major Credit Cards * Buy Now, Pay Later options available * Cash (exact change is suggested) Any outstanding balance or applicable fee must be paid at the time of your appointment. IF WE NEED TO CANCEL OR RESCHEDULE We understand that your time is valuable, and we hold ourselves to the same standard we ask of our clients. If we need to cancel or reschedule your appointment unexpectedly, we will notify you as soon as possible and work with you to find another appointment time. If we need to make a last-minute cancellation or reschedule, you will receive 25% off your rescheduled service as our way of acknowledging the inconvenience. We appreciate your understanding when unexpected circumstances arise on either side. OUR POLICIES & YOUR APPOINTMENT By booking an appointment with us, you acknowledge that you have read, understand, and agree to these policies. Our policies are in place to respect your time, our time, and the experience of every client we serve. We appreciate your understanding, cooperation, and support of our small business.Business Hours
- Monday
- 9 AM - 12:30 PM
- Tuesday
- 5 PM - 8 PM
- Wednesday
- Closed
- Thursday
- Closed
- Friday
- 9 AM - 8 PM
- Saturday
- 9 AM - 8 PM
- Sunday
- Closed
Cancellation Policy
We get it that sometimes things can come up and you may need to cancel. If you are unable to make your appointment, please kindly text us as soon as possible at 313-212-1830 to reschedule or cancel your appointment.